Frequently Asked Questions
Everything you need to know about your Maccabi Tel Aviv official gear and orders.
How long does domestic and international shipping take?
Domestic orders within Israel typically arrive within 3-5 business days. International shipping varies by destination, generally taking 7-14 business days via our global couriers.
Can I customize my jersey with a specific name and number?
Yes, we offer official customization for home, away, and third kits. You can choose your favorite player's name or enter a custom name and number during the selection process.
What is your return policy for official merchandise?
Items can be returned within 14 days of receipt, provided they are in their original condition with tags attached. Please note that customized jerseys with personal names cannot be returned or exchanged.
Are the products sold on the website authentic?
Absolutely. This is the official Maccabi Tel Aviv online store. All jerseys, training gear, and accessories are 100% authentic and licensed by the club.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal for a secure checkout experience.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' link. We recommend measuring a garment you already own and comparing it to our charts to ensure the perfect fit for match days.